Merlin Claims Limited

We write to thank the staff at Merlin for the efficient way you dealt with our claim.

It was a totally devastating time for us and we honestly would not have been able to cope without the assistance given by all at Merlin Claims.

We would like to thank all that were involved with the repair works on my property.

The whole process was carried out efficiently and with excellence in every sector of the job. The whole team were friendly and worked very quickly with care and attention to detail, always ensuring tha tthe house was left tidy at the end of the day. We are more than pleased with the end result.

Merlin's communication with me has always been efficient, most helpful and all that was needed to allay my fears

To Insurers...

I am happy to report that my claim will shortly be closed and wish to thank you for the way it was handled.

Merlin Claims Services, who handled the claim on your behalf, were first class; as were ServiceMaster and Blue Crescent, appointed by Merlin.

I can commend these companies on their professional approach, friendly service and quality of work. I am delighted with the end result.

Having heard so many negative reports from others concerning the way their claims were handled, I feel fortunate in choosing Legal & General as my insurance company.

From the moment Matt knocked on my door and introduced himself the service he provided on behalf of Merlin was excellent. He dealt with the claim in a most professional manner but what impressed me most was he actually seemed to care about our loss. I appreciate in view of what some people lose in accidents our loss was minimal however a long term collection of crystal glass including some of my husband's mother's glass dating back to the 1930's and some presents from people no longer with us was devastating to us and Matt dealt with it very promptly. He agreed to advise settlement of the claim on the day and today we have received the cheque. We would have nothing but praise for the service we have received for which we thank you very much.

Just a quick note to thank you.  The level of service and workmanship has been excellent, from you to George the joiner, Malky the tiler and Barry the painter.

The new floor looks fantastic as does the kitchen, thanks again for putting me in touch with the kitchen company who again provided excellent service.

Once again we take this opportunity to thank you for the way in which you have handled this matter and the prompt payment from you on behalf of Legal and General.

We notice from your letter headed paper that your company has been given many "Awards" and in particular from the past recent years.  We expect that you will also become a winner for the year 2010.  We certainly wish you well with that.

It has been a pleasure to have been dealing with you and we are certain that without your help we would have been in deep distress over the whole matter.

On behalf of my wife and myself I would like to thank you personally for your support and professionalism throughout the insurance claim. I have no doubt in my mind if you had not been involved things may have been considerably worse. We were so impressed with you that we have re-insured with the same company and have recommended them to our family and friends. I would be most grateful if you could pass this E-mail on to your line manager in the hope that you receive the praise you so rightly deserve. Again many thanks.

I just wished to drop you a line to inform you how happy I was with the service that I received from one of your Adjusters re my claim.

Mr Phillips was courteous, polite and listened to my queries and answered them as efficiently as possible.  He was firm but fair and a pleasure to deal with.  A credit to your company.

"I just felt it was all very professionally done, and everybody turned up when they said they were going to turn up, people rang me back when they said they would ring me back. People were courteous when they were in the house, very friendly as well. So I felt it was absolutely hassle free, which was brilliant."

We wish to place on record our gratitude towards Mr Scholes and everyone concerned in the project. The matter we feel has been handled most efficiently and sympathetically.

I woud like to take the opportunity to say the standard of work is excellent.  The firm(s) responsible work to a high standard and I would be happy to recommend them to any of my friends and family.  The workers were polite and went out of their way to cause as little disruption as possible, they were also extremely helpful, e.g. re-hung my pictures, carried the T.V. downstairs for me, and other things which I would have had difficulty in doing myself.

Both my husband and I are very grateful for all the help you gave us when we had to claim for a house fire back in November 2009 both you and Mike Taylor were brilliant, can I also say that all of the builders, electricians, plumbers in fact the whole team were wonderful and very helpful at all times.

I would like to take this opportunity of thanking you for your help in this matter. The claim has been handled professionally. You have been very prompt in your responses to my queries which have to date been settled to my complete satisfaction.
 

John James many thanks to you and your team of workers. You have all done well over the past six and three quarter months. I do not know what we would have done without Legal and General and you. 

I would like to comment on your excellent service regarding my claim dated Tuesday 26th January.  Yours and Signet Services were exceptional and it is now all competed.

May I take this opportunity in thanking you for everything you have done on my behalf.  I was constantly informed what was going on and was being told all the time that I would "get my house back". This was very reassuring in what was a very upsetting time. 

I would like to say  how much my husband and I appreciate the way in which you have organised the repairs to be carried out.  The contractors from Lyndhurst & Lane, George, Frank and Mark, have carried out the work very efficiently, cleaning up before departing and have been very friendly and helpful.

We are very pleased with the result of the repairs, so thank you once again.

I would like to take this opportunity to express my gratitude to Mr. Michael Rose on his efficient and speedy handling of a claim made by me on behalf of my mother.  On hearing of my parents age and circumstances he made the process as stree free as possible.  I am actually amazed at how quickly he sorted the claim for us.

I have never before been inclined to write a letter of recommendation but on this occasion I thought it most certainly warranted such action.  On behalf of myself and my parents we would like to say a big thank you and keep up the good work.

I would like to thank you for all the work that has been done.   I am delighted with it.   The workmen were very good and did not make much mess. I could not fault them.  They were very kind and helpful to me. I can now go ahead and plan a party for my 80th birthday next month.  I would also like to thank Kevin Buttigieg for making sure everything went to plan.  Cannot say how grateful I am. Thank you all very much.

The work has been carried out with a very efficient and professional approach regarding these actual building repairs.

The firm contracted to complete the work have carried out their duties with a friendly and disciplined manner; even arriving early.  The workmanship has been of superior standard.  Our faith in British workmanship has been restored.

Just wanted to write a quick note to say how impressed I have been with the service I have received regarding my claim ...The works were completed on Wednesday and were done to a very high standard. The amount of time it has taken from the time I registered my claim to the completion of work has been very quick and I would like to compliment you for it. The contractors employed to carry out the work were exceptional as well.

Anyway, thanks again - I certainly would have no hesitation in recommending you in future.

I would like to offer my thanks to you as our loss adjuster for the calm, efficient way our claim was conducted.  Rainbow were friendly and efficient, as were Acorn, everyone worked hard in a completely trustworthy manner. Also Lockwoods Carpets.  Our thanks go to all of you and I would be grateful if you could pass on our praise either verbally or in writing as I think praise is well deserved. 

You have been friendly, efficient and professional as regards the manner in which the claim process has been administered.  I will be for ever grateful that you have been my point of contact from start (when I was very stressed and upset by what had happened) to finish (when I now see the house where I have lived for 20 years, looking so lovely - you should have before and after pictures).  I really do appreciate the way you have answered my queries and sorted my moans and requests for help/information.

This is one satisfied customer, many many thanks.

The work that has been carried out is fantastic. The lad’s have been very helpful and couldn’t ask for anything more. Brilliant! If I could give them a higher satisfaction score it would be One Million. Thank you so much, always on time, they say when they are going to arrive and they do exactly that. Fab!

Firstly, may I say how professional and courteous you have been throughout the whole process, and how efficient you have been in dealing with all matters in relation to the flood damage.  It is refreshing in this day and age to come across a company that prides itself on its reputation and offers honest and sound advice in all business dealings. 

A special mention to Gary, who "took charge" whilst on site and made sure the entire process of the refurbishment was completed when you said it would be and "El Pedro" the plumber, who stopped the leak that caused the issue in the first place.  I would have no hesitation in using your company in the future and will endeavour to recommend your services to friends and family.

I wish to thank you again for your kind help and assistance at every stage of this incident, which has helped to smooth the procedure and help to overcome the shock of the fire.

I feel compelled to e-mail as Simon has provided a truely outstanding service. The claims procedure has exceeded our expectations. Simon has been highly professional, responsive and timely - the claim was turned around very quickly. Following our receipt of monies from the insurance policy, Simon went out of his way to ensure that we were happy with the settlement and that everything was to our satisfaction.

I had heard good things about Merlin prior to our claim and I will not hesitate in talking very highly to others about the service that we have received.
 

I was very distraught to receive a phone call from the UK to me in Greece telling me my cottage was on fire.  From the moment I phoned my insurance agents, my mind was put at rest making the whole process as easy as possible.  I would like to thank you for your very prompt site visit to my cottage and for the continual guidance and advice that I received from you.

I have to say that Merlin Claims exceeded all expectations that I had of the insurance claim procedure

I would like to express my thanks for the successful completion of the work on my house.  The work carried out by Cuncannon is first class, all the various tradesmen were excellent and helpful... The house was left immaculate and ready to move back into. I am telling all my friends that I have nothing but praise for my insurance company.

I am writing to you to inform you just how appreciative I am, regarding the professional and customer focussed response I have received from one of your colleagues, J Field.  I telephoned your company on the 20th of July with the intention of explaining my utter frustration, at the delay in finalising my claim ... I have to say the support Ms Field gave me yesterday, has prompted me to request your details so I could write to you personally, and express my gratitude for the help I have received. I had 3 follow up calls from Ms Field yesterday as she kept me updated on progress in support of my claim, which I have to say was an outstanding effort.

Could you please pass on my thanks to Ms Field for her excellent customer focus and support, I am sure you will be proud to learn one of your team is so highly committed to customer satisfaction. Your company is without doubt successful due largely to commitment of this quality.

Due to water damage in my house caused by an overlowing WC on the 18th April I contacted my house insurance and within one hour I was contacted by a loss adjuster from Merlin who advised me she would contact a company who would come to my property and sanitise it until Monday when we could get the matter dealt with.  I was very distressed at the time and she calmed me down and reassured me she would get it dealt with... through this whole dreadful experience of getting water damage to my house Ashley has liaised with me and kept me fully informed of what was going on, even on her days off she returned my calls. 

I have never received such excellent customer service from a company and have felt confident and reassured during this process.

I am writing to say how pleased we are with the way your company, Merlin, has dealt with our subsidence claim. 

Richard has kept us informed at every stage of the work in progress, both by letter and telephone.  All the workmen we have had on site have been extremely pleasant and well mannered, got on with the job they had to do, and always tidyed up before leaving at the end of their working day.  All the work undertaken has been completed to a high standard, and we are now delighted to be back to normal once more!

Tanya has always exceeded expectations and was always happy to take action on my behalf with the jewellers and 3rd party suppliers.  I was confident all promises and commitments would be fulfilled after speaking with Tanya and never had any reason to doubt anything she said.  Tanya was always very professional, positive and proposed solutions to any issues I challenged. 

On return from holiday recently we found our house had been burgled and our car stolen.  Needless to say we were in a state of shock for several days.  What made the experience bearable was a visit by your loss adjuster who was thorough and professional in her dealings with us.  She dealt with our claim in a speedy yet caring manner and we are most grateful to her ...

Thank you for the extremely efficient treatment we have received during the whole process of dealing with this claim. Whilst it was a very upsetting matter for us when we returned from our cruise last year to find that our kitchen had been ruined by the effects of the central heating water tank leak - you dealt with it very quickly in visiting us within a couple of days and immediately put our minds at rest. The way in which this claim has been handled by your team has been exemplary and we have been extremely satisfied with the professional manner in which the whole claim has been handled.