Property Adjusting

Merlin has significant experience in traditional Loss Adjusting, and as a result we are experts in property claims. Whether it be someone's home or business premises, Merlin have all the skills and tools necessary to handle the claim. We understand the financial and business implications of a commercial property fire just as well as we do the stress and emotion of a household theft.

As a key part of Merlin’s Total Claims Management Solution our Loss Adjusting Service uses the most cost effective, customer-focused route to settle the claim.

We understand that having an insurance claim can be a stressful time for any property owner, and that communication is key.  Through Merlin's robust and flexible Contact Strategy, our Adjusters and regional claims teams ensure that our clients and their customers know exactly what is happening with their claim at any particular stage through regular contact and updates.

Experience, skill and flexibility to deliver the right solution first time for our clients and their customers

Our Loss Adjusters have the right in depth knowledge and experience to ensure that claims are managed efficiently,  pro-actively and accurately from start to finish. They have ownership of each claim they handle, from receipt, through the visit process and to conclusion. This allows us to deliver a fast and effective claims service providing greater customer satisfaction and total control around settlement costs.