Customer Guidance and Advice

Household and commercial properties can face many hazards from flooding to frozen pipes and it is only sensible to be aware of the risks and damage that severe weather conditions can cause. The better prepared you are the less trauma and distress the situation is likely to cause. We can’t control weather, but we can help you protect your property as much as possible and also provide you with advice and guidance around your claim.

 

Merlin Advice and Information sheets will help you prepare for and deal with severe weather conditions, escape of water, and help you limit the damage to your property. 

Please feel free to download the documents below:-

Frozen and Burst Pipes Advice Sheet

Frozen and Burst Pipes Frequently Asked Questions